Complaints & Maintenance

Report Issues

All hostel complaints — housekeeping or maintenance — are recorded in physical registers kept with the guard. The Hostel Supervisor ensures every complaint is tracked and closed with the student's signature.

Maintenance complaints are logged on ERP

After recording in the register, the Hostel Supervisor logs all maintenance issues on ERP daily and follows up with IWD / Vendor until resolution.

Go to ERP Portal
Student For Housekeeping complaints For Maintenance complaints Housekeeping Register * kept with guard Maintenance Register * kept with guard Guard informs Caretaker Hostel Supervisor checks daily Caretaker resolves complaint Complaint logged on ERP Student signs as formal closure Supervisor follows up with IWD / Vendor Resolution provided Student signs as formal closure Hostel Supervisor ensures all complaints closed
Hostel Leave

Leave Intimation

Students must intimate about their leave before leaving the hostel for more than 24 hours. Keep the following information ready before filling the form.

Keep these ready before you apply:

  • Your room number and hostel name
  • Exact leave start date and expected return date
  • Destination and reason for leave
  • Parent / guardian's / Emergency contact number

Warden approval is mandatory for leaves exceeding 3 days.

Download Leave Form
Visitor Pass

Guest Request

Day visits must be registered at the hostel gate. Overnight stays require prior warden approval — submit at least 24 hours in advance.

Keep these ready before you apply:

  • Guest's full name and relation to you
  • Guest's contact number
  • Visit date and type — day visit or overnight stay
  • Purpose of visit

Only immediate family members are permitted for overnight stays.

Request Guest Pass IIITA Google account required
Transfer Request

Room Change

Room change requests are processed by the CoW office subject to availability. Requests must state a valid reason. Frivolous requests will not be entertained.

Accepted grounds for room change:

Medical Academic (lab / research proximity) Roommate conflict Disability / accessibility Personal circumstances
  • Your current room and hostel
  • Preferred hostel or room (if any)
  • Clear reason for the request

Requests are processed within 7 working days.

Request Room Change IIITA Google account required
Mess & Dining
Food & Dining

This week's menu

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Full menu

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Menu rotates on a 4-week cycle · Week 2 of 4
Mess timings Rebate rules Special diet requests
On-Campus Healthcare

Medical & Health

The Institute Health Centre (IHC) provides primary healthcare to all residents. For emergencies, contact the caretaker or security gate immediately — 24×7.

Institute Health Centre (IHC)
OPD: 9:00 AM – 1:00 PM and 3:00 – 5:00 PM, Mon – Sat.

Prescription medicines available. Doctor on duty during OPD hours.
Emergency & Referral
Contact caretaker or security gate immediately. Ambulance arranged via institute.

Nearest: Swaroop Rani Hospital and SGPGI, Lucknow.
Medical Leave
Requires a certificate from the campus doctor or a registered hospital.

Submit to your warden within 48 hours of return.
Insurance & Reimbursement
Students are covered under the institute's group medical insurance. OPD reimbursement claims processed through the CoW office.

Contact: cow@iiita.ac.in
Student Wellness

Counselling

Confidential counselling sessions are available to all residents. No appointment needed for drop-in hours. Records are not shared with wardens, faculty, or parents.

Drop-in hours
Monday, Wednesday, Friday
4:00 PM – 5:30 PM

Student Welfare Office, Main Building. No appointment needed.
Book an appointment
Email welfare@iiita.ac.in with your preferred time slot.

Response within 1 working day.
Strictly confidential
Nothing shared without your explicit consent. You are encouraged to seek help early.