Step 01
Submit
File via ERP portal or on-site complaint register with photos.
Instant
Step 02
Assigned
Routed to appropriate maintenance staff with unique tracking ID. Confirmation through Email.
< 24 hrs
Step 03
Resolved
Electrical, plumbing, and internet issues attended on priority.
< 48 hrs
Step 04
Closed
Student confirms resolution. Optional feedback logged.
With feedback